ANZ Digital Services Status

ANZ Digital Services

All Systems Operational

ANZ Transactive - Global Operational

ANZ Transactive – Global Logon Operational

Accounts Balance & Transactions - Statements Operational

Commercial Cards Operational

Service Requests Operational

Payments Operational

Liquidity Management Operational

ANZ Transactive – Global mobile Operational

Foreign Exchange Operational

ANZ Fileactive Operational

File Processing Operational

API Gateway Operational

Balance & Transaction Reporting Operational

ANZ Fileactive - Website - Logon Operational

ANZ Transactive - Cash Asia Operational

ANZ Transactive – Cash Asia Logon Operational

Payments Operational

Account Statement and Other Reporting Operational

ANZ Cashactive Operational

ANZ Cashactive Virtual Operational

ANZ Cashactive Control Operational

ANZ Virtual Account Management (VAM) Operational

ANZ Cashactive Fusion Operational

Start of Day Processing Operational

API Gateway Operational

ANZ Cashactive - Logon Operational

ANZ Transactive - Trade/ APEA Operational

ANZ Transactive Trade - Logon Operational

Trade Finance and Reporting Operational

Trade Finance payment processing Operational

Payments Processing Operational

ANZ Institutional Data and Analytics Operational

Data Insights Operational

Fees and Charges Operational

Bank Agency Services Operational

NPP Bank APIs Operational

Global Courier Service (Tier 1 CS2) Operational

Other Services Operational

Customer Service Centre IVR service Operational

ANZ Commercial Cards Processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ANZ Maintenance Notification, Transactive - Global Nov 23, 2024 08:00-11:00 AEDT

ANZ Transactive - Global Scheduled Change

Start Time: 23/11/2024 08:00 AEDT
End Time: 23/11/2024 11:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Nov 19, 2024 - 14:03 AEDT

ANZ Maintenance Notification - Fileactive Nov 23, 2024 09:00-18:00 AEDT

ANZ Fileactive Scheduled Change

Start Time: 23/11/2024 09:00 AEDT
End Time: 23/11/2024 18:00 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Fileactive services which will result in two outages.

The outage windows are:

Outage Window 1: 09:00 to 10:00 AEDT

Outage Window 2: 14:00 to 18:00 AEDT

During these outage windows, ANZ Fileactive will be down affecting payment processing and the delivery of the Intraday Balance and Transaction reporting. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable during the advertised outage windows.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Please note advertised outage times are an approximate and actual times may vary during planned maintenance.

Impacted Geographies: Global
Posted on Nov 19, 2024 - 10:04 AEDT

ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services Nov 23, 2024 13:30-23:30 AEDT

ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 23/11/2024 13:30 AEDT
End Time: 23/11/2024 23:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Liquidity Management & Supplemental Account Services which will result in an outage.

During this period, ANZ Liquidity Management & Supplemental Account Services and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Indonesia, Taiwan, Philippines and Vietnam.
Posted on Nov 19, 2024 - 14:07 AEDT

ANZ Maintenance Notification, ANZ Transactive – Cash Asia Nov 24, 2024 02:30-08:30 AEDT

ANZ Transactive – Cash Asia Scheduled Change

Start Time: 24/11/2024 02:30 AEDT
End Time: 24/11/2024 08:30 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

During the outage, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Taiwan, Philippines, Vietnam, Indonesia.
Posted on Nov 20, 2024 - 15:53 AEDT

Past Incidents

Nov 21, 2024

ANZ Incident Notification - Transactive - Global Foreign Exchange rates

Resolved - The service has been restored and incident is now resolved.
Nov 21, 09:15 AEDT

Investigating - ANZ Transactive - Global Foreign Exchange rates
Start Time: 21/11/2024 08:30 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. Users are unable to obtain FX Rates for cross currency payments initiated within ANZ Transactive - Global and are receiving an error message 'Error: Rate request failed, Unable to get rate for the selected payment.'

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Nov 21, 08:44 AEDT

Nov 20, 2024

ANZ Incident Notification - Fileactive - File processing delays.

Resolved - This incident has been resolved.
Nov 20, 16:03 AEDT

Update - We are continuing to investigate this issue.
Nov 20, 14:45 AEDT

Investigating - ANZ Fileactive
Start Time: 20/11/2024 13:45 AEDT
Resolution Time: 20/11/2024 16:00 AEDT

Incident Details
We are currently experiencing delays in processing of files via the ANZ Fileactive service. This is resulting in slowness in processing of payments and reply files. Technology teams are currently working to resolve the issue and manage the backlog of files.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Nov 20, 13:58 AEDT

Nov 19, 2024

No incidents reported.

Nov 18, 2024

ANZ Maintenance Notification - Fileactive

Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 AEDT

Scheduled - ANZ Fileactive Scheduled Change

Start Time: 17/11/2024 23:00 AEDT
End Time: 18/11/2024 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 13, 14:45 AEDT

Nov 17, 2024

ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA

Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 AEDT

Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 16/11/2024 23:00 AEDT
End Time: 17/11/2024 20:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 15, 12:53 AEDT

Nov 16, 2024

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services

Completed - The scheduled maintenance has been completed.
Nov 11, 02:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 13:30 AEDT

Scheduled - ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 09/11/2024 13:30 AEDT
End Time: 11/11/2024 02:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Liquidity Management & Supplemental Account Services which will result in an outage.

During this period, ANZ Liquidity Management & Supplemental Account Services and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Indonesia, Taiwan, Philippines and Vietnam.
Nov 6, 16:25 AEDT

Nov 10, 2024

ANZ Maintenance Notification - OSKO payments (NPP)

Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 23:00 AEDT

Scheduled - OSKO payments (New Payments Platform) Scheduled Change

Start Time: 09/11/2024 23:00 AEDT
End Time: 10/11/2024 08:00 AEDT

Change Details

ANZ will be performing system maintenance on OSKO payments (New Payments Platform) services which will result in an outage.

During this period, OSKO payments (New Payments Platform) processing, and their associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 6, 16:19 AEDT

Nov 9, 2024

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.